Cancel cremation
I’m not sure what state this cremation center is in, but from what you wrote it does not sounds like you had the proper experience of prepaying for a cremation. I have no idea why they would have asked for an insurance policy that your mother already had to use for this cremation contract. It also sounds like they did not sell you what you wanted.
We always caution people before signing prepaid funeral contracts to be sure of what the terms of the contract are and that you are buying what you requested.
I am sorry you are in this situation, and if the cremation center is not being helpful, then I would consult an attorney on this matter to see if there is anything you can do to undo it.
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